McIntosh Trail Family Practice’s Referral Department
Needing a referral to a specialist? We can help.
McIntosh Trail Family Practice is an independent medical practice that
accepts most major insurance plans from HMO’s to PPO’s. Some of these major
insurance companies may require you to have a referral from your PCP in
order to see the specialist. This is where our referral department can assist
in getting that done for you.
Mrs. Christy Cannafax, our referral coordinator has been with our practice for 5 years. She has over 14 years experience in the medical field. She enjoys and is dedicated to working with our patients
to make sure all their referral needs and questions are met. Christy handles
referrals for all three of our locations; Griffin, Stockbridge, and Heron
Bay.
The hours of operation for our referral department are Monday through Friday, from 8:30 to 2:30. The direct number for referrals is 770-228-5407 ext. 162. We do ask that you try to give a 24 hour notice for any referral request that you have.
When leaving a message for a request please be sure
to leave the following information:
- Name
- DOB
- Telephone #
- Type of specialist you are requesting and their name and
phone #
- Appointment date and location (some providers have multiple
locations)
We will work closely with our patients to ensure that all specialty needs are met and suit the patients requirements/medical needs for their condition.
When referring patients to a hospital we use Spalding Regional,
Southern Regional, Henry Medical Center, and Fayette Piedmont.
Our Kaiser patients have the choice of Henry Medical Center, Piedmont,
or Northside Hospital.
There can be delays in getting a referral if:
- The referral request was not generated through your previous
visit. In this situation, your request would have to be forwarded
to the provider last seen for approval.
- If you have never been seen by our office and are not an
established patient. This is usually for patients that have
an HMO policy. We must have the clinical information in your chart supporting
the reason for referring you out to a specialist.
All referrals are subject to the restrictions/conditions
that may be enforced by your insurance company.
Once your referral is complete, it will then be forwarded
to the specialist office.
Please keep in mind that some insurance companies can take
anywhere from 48 to 72 hours to approve/process a referral.
Though this can be very frustrating, please know that our staff is working
diligently in getting your referral processed as quickly as possible.
We thank you for choosing MTFP for your healthcare needs and look forward to working with you on all your specialty requests.
